Setting up an Energy Solidarity Task Force can be an effective way for trained employees to provide targeted services to potentially vulnerable households.
For ECs that reach a certain size in terms of human and financial resources – and have a substantial client base – may be well-positioned to establish a dedicated service. Such a Task Force can fulfil several roles:
- Educate all staff about energy vulnerability and protocols to direct any clients who may be struggling to the Task Force
- Serve as the focal point for all interactions with vulnerable clients, as well as with EC members and board members, external organisations and local policy makers.
- Closely follow policy changes (at national or local levels) that have implications for practicing energy solidarity.
- Establish networks with public agencies or CSOs engaged in energy solidarity to coordinate actions and interventions, thereby providing more holistic services in more efficient ways. Determining ‘how’ the Task Force will operate is also crucial, particularly because it influences the resources required.
Other considerations for smooth operations
Determining ‘how’ the Task Force will operate is also crucial, particularly as it influences the resources required. ECs will need to consider the following.
- How can Task Force staff acquire the information and knowledge necessary to effectively support / advise vulnerable households?
- What mechanisms can be put in place to identify and engage with customers who may be experiencing energy poverty?
- Once a vulnerable household is identified, will Task Force staff carry out direct interventions or play the role of an intermediary and alert other organisations?
- Will Task Force staff help assess whether vulnerable customers are eligible to access financial funds or other help available? Or merely point them in the right direction?
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